2019 KLAS Users' Conference Session Descriptions

Please post your descriptions here for review and commentary and let Chandra or I know if you have any questions. I will edit this post to add descriptions as they become finalized.

NOTE: I am actively working on adding session descriptions that are already available from previous years or were part of a session proposal.

Here's the format of the below list:

Type of Session
Committee Member Responsible
Working Session Title - session description

Pre-Conference Sessions
Drea Callicutt & Katy Patrick

• KLAS Scavenger Hunt - How well do you know KLAS? These scenarios will challenge you to undertake various tasks, and explore parts of KLAS you may be less familiar with. Take it slow and ask questions of Keystone Staff as you get stuck, or compete for bragging rights and a prize against your fellow power-users.
• Effective Search Strategies in KLAS - There are a lot of ways to find records in KLAS, including one that staff tends to overlook: the WebOPAC. Which tool and what search strategy is the best way to find the info you need quickly and efficiently? Compare methods and learn a new approach to searching for KLAS records.

General Sessions

Drea Callicutt

• Welcome
• Attendee Roll Call
• Keystone Highlights from the Past Year - What has Keystone as a company been up to in the last year?
• Julie Klauber Award Presentation
• KLAS New Features - Overview of the changes to KLAS since the last Users' Conference. This review will touch on most of the significant developments. More detailed information and demonstrations will be offered in the Workshop class on New Features.
• NLS Update
• KLAS Users' Group Business Meeting - KLAS Users’ Group Business Meeting including committee reports, future conference location discussion, etc. Agenda to be published prior to the conference.
• Exploring klasusers.com
• Keystone Answers Your Parking Lot Questions
• Choose Your Own Adventure - This session is all about you. What keeps you up at night? This crowdsourced session will be created based on what you want to learn and discuss with your peers. Choose from a topic, selected from previous KLAS Users' Conference feedback replies, or write in your own. After all, it is all about you! Make your selection, and stay tuned to see the verdict.
• Closing Remarks

Chandra Thornton
Keynote Speaker

Erin Pawlus
Accessible Accessibility

Katy Patrick

• Responding to Changing Service Models
• Online APH Census Registration

Erin Pawlus & Sue Walker
Duplication on Demand Compare & Contrast - PCC vs Scribe vs Gutenberg

Cyndi Reimer
IRC / IMC Roundtable

BoaF
Birds of a Feather (BoaF) brings attendees together around a facilitator. These sessions help make molehills out of our mountains and provide guidance through the thorniest topics. If no one answer is to be found, you will surely find support, good ideas, and camaraderie while you work together.

Erin Pawlus
KLAS Administrators - This casual session gives participants a chance to share practical KLAS admin tips and learn from colleagues.

Amy Ravenholt
Reader Advisors

Cyndi Reimer
IRCs & TBLs - Brainstorming Ways to Partner

Chandra Thornton
Circulation

Amy Ravenholt
Outreach

Workshops
Workshop sessions are presented by a Keystone and / or User instructor in a small group setting. Attendees are encouraged to ask questions throughout the session and may have limited opportunities to try the function or task on their own. These in-depth presentations of particular KLAS features and functions will demonstrate the cause and effect of employing different tools through the use of slides, live examples, and customer experiences. Registration is not required but is recommended. Space is limited by the number of classroom seats.

Katy Patrick

• Tips & Tricks for Reader Advisors
• Handling Foreign Language Materials

Drea Callicutt
KLAS New Features - Want to learn more about one of the features Nancy quickly highlighted in the general session earlier? Come to this workshop to learn more details, see demonstrations and ask questions about the new features in KLAS since our last conference.

James Gleason
Writing Accessible Instructions

Sue Walker
Surveying our Stats

Chandra Thornton
Training Support Staff (formerly Train the Trainers)

Chandra Thorton & Erin Pawlus
Volunteer Recruitment & Management

Seminars
Seminar sessions are presented by a Keystone and / or User presenter in a small group setting. Attendees are encouraged to ask questions throughout the session but only the instructor has workstation access. These in-depth presentations of particular KLAS functions or topics make use of slides, live examples, and customer experiences to explore the defined topic. Registration is not required but is recommended. Space is limited by the number of classroom seats.

Vanessa Meadows
Hits & Misses: A look at programming for those with disabilities - A breakdown of programs that GLASS has recently offered. Successes, failures, and challenges will be covered. Presentation will also offer troubleshooting for common (and uncommon) issues that may arise with programming. We will also discuss how KLAS plays an important part in getting patron participation via the newsletter and providing contact information.

Drea Callicutt
Duplication on Demand Petting Zoo

James Gleason
Reporting on Reports

Chandra Thornton
Talking Book Service Ambassadors

Erin Pawlus
Curating Your KLAS Catalogue

For your consideration:

Title: Duplication on Demand: Faster, Better, Stronger, More!

Description: Users of Gutenberg, PCC, and Scribe will share information to allow other potential users to better understand which system best meets their needs.

The following changes are being proposed for Hits and Misses to include edits by Amy Nickless:

Session Title: Hits & Misses: A Look at Programming for Those with Disabilities

Session Description: A breakdown of programs recently offered by GLASS and Wolfner Library. Successes, failures, and challenges of creating and maintaining programming for all ages will be covered. The presentation will also offer troubleshooting for common (and uncommon) issues that may arise with creating programming. We will also discuss the important role KLAS plays in assisting with program planning.

Thoughts?

The Volunteer Experience - How to grow and retain your auxiliary staff.

Whether you have 1 or 100 volunteers there is always a need for more help. This session will focus on recruiting new volunteers, successfully managing them, KLAS training, and patron confidentiality. Be prepared to discuss the challenges and rewards of using volunteers in your organization.

TITLE: Talking Book Service Ambassadors: Benefits, Challenges & Examples

PRESENTATION DESCRIPTION:
Outreach is a necessary function of our work and presents many opportunities for both innovation - and for pitfalls. The ABLE Library of Vermont added a work-placement intern to our service model in 2019 with the dual goal of skills-training and establishing a patron-ambassador for the library and its services. This presentation functions as a case study to help other libraries determine the benefits and challenges of paid work-place interns.

Here are the titles and descriptions for many of the Keystone sessions:

Interpreting KLAS Error Messages
Is that a connection error? Is there something wrong with your record? Don't panic! Error messages are inevitable when using any program, and once you get to know them they can actually be helpful. Learn what to look for when you get an error in KLAS.

Excel at KLAS - What you can do with KLAS & Excel
You probably know that you can export all kinds of KLAS tables to Excel... but what do you do with them after that? Take your querying and reporting data to the next level with Excel formulas and pivot tables. (Basic Excel familiarity recommended)

Handling Foreign Language Materials
Being able to provide foreign language materials is great... but how can you make sure you are serving your foreign language readers effectively? Learn tips, tricks, and traps to watch out for when handling foreign language materials.

Tips & Tricks for Reader Advisors
Reader Advisors are front and center when it comes to patron service. Learn how to help your patrons effectively and efficiently, keep up with your collection, and even be ready for a duplication service model.

Online APH Census Registration
Gathering, reviewing, and submitting APH census information can be daunting. How can KLAS help? Learn about your options for streamlining the process.

More Keystone staff session descriptions:

Connecting with KLASusers
Want to keep in touch with the KLAS Users' Community after the conference? Explore the offerings and benefits of the various communications channels available for getting and sharing information.

Keystone Answers Your Parking Lot Questions
As you have questions throughout the conference, we invite you to place them in the designated "parking lot". During this session, we will attempt to answer as many as time allows.

Choose Your Own Adventure
This session is all about you. What keeps you up at night? This crowdsourced session will be created based on what you want to learn and discuss with your peers. Choose from a topic selected from previous KLAS Users' Conference feedback replies, or add your own. After all, it's all about you! Make your topic selection before May 24, and stay tuned to see the community's choice.

Draft title and description for the statistics session presented by Mitake:

Making Friends with KLAS statistics:

How to retrieve and interpret statistics to deliver high quality service and demonstrate it to stakeholders

Curating Your KLAS Catalogue
Is your KLAS catalogue a work of art or an Etch A Sketch? Find out how to achieve the best possible automatic service and increase the circulation for your collection with a well-maintained cataloging module. Learn about creating local subjects, highlighting staff picks, improving online searchability, merging headings, cleaning up title records, and more.