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Some downloads not working from WEBOPAC

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4 years 10 months ago #800 by dylcalhoon
Some downloads not working from WEBOPAC was created by dylcalhoon
Good afternoon,

We seem to be running into problems downloading some of the books produced by other states through the webopac. We've had a few that get this error:
"Your download failed. Code:Receiver / Error:An error was detected while executing the Web Service request. (10893) / Actor:"

Titles that haven't been working:
DBM 1090/ SMA01090
DBM 685/ SMA00685
DBU04748/ SUT04748

Has anybody else ran into this? Thanks.

Dylan

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4 years 10 months ago #801 by maureen
Replied by maureen on topic Some downloads not working from WEBOPAC
Does it have to do with the server change? We have been getting complaints about the OPAC just plain not working...

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4 years 10 months ago #802 by patrick20k
Replied by patrick20k on topic Some downloads not working from WEBOPAC
Yup, it's part of the whole issue with our SAN dying on Monday and having to get everyone moved over to a new server. We are working on getting all customer OPACs back up, and getting the SHELF downloads back up is on our list as well.

Sorry for the inconvenience! We're working to get everything up again as soon as possible.

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4 years 10 months ago #803 by dylcalhoon
Replied by dylcalhoon on topic Some downloads not working from WEBOPAC
Okay that would explain it! Thank you!

Dylan

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