Key Notes

If you had to guess, what would you say was the most popular title across all KLAS Talking Book Library (LBPD) patrons? How about the most popular author? I doubt you’ll guess the most popular series.

While Mitake was gathering the LBPD circulation statistics to send to NLS, she compiled all the libraries’ most popular titles, authors, and series to find out the combined top favorites. It was interesting to see the impact even a small library can have on the rankings. For example, the 7th most popular series was all due to just two libraries! The #1 most popular series was in the top at 30 libraries. Those two series had an equal number of titles.

Have you made your guesses? While you ponder a bit longer here are some (perhaps unhelpful) hints:

• The most popular author’s most popular book was only in 19 libraries’ top 200 titles, and his most popular series barely made the top 40.
• The most popular title was written by the 5th most popular author.
• The most popular series was written by the 4th most popular author, and the most popular book in that series was the 3rd most circulated title.

If you guessed Long Shadows by David Baldacci, author James Patterson, and the Heart of the Mountains series by M. M. Beller, then give yourself a piece of left over Halloween candy! Below are the top four in each category along with a few honorable mentions.

The Top Four Most Popular Titles by the Number of Libraries

1. Long shadows by David Baldacci (30 libraries – 12,382 circulations)
2. The boys from Biloxi by John Grisham (30 libraries – 7,803 circulations)
3. This healing journey by Misty M. Beller (28 libraries – 10,625 circulations)
4. Portrait of an unknown woman by Daniel Silva (26 libraries – 12,201 circulations)

Honorable mention goes to Razzmatazz by Christopher Moore which is the 4th most popular title in terms of circulation numbers, 9,237, but only 22 libraries had it in their top 200.

The Top Four Most Popular Authors

1. James Patterson with 41,108 circulations and 53 titles
2. William W. Johnstone with 30,756 circulations and 52 titles
3. Danielle Steel with 26,920 circulations and 32 titles
4. Misty M. Beller with 22,829 circulations and 7 titles

Honorable mentions that all had over 10,000 circulations are David Baldacci (10 titles), John Grisham (13 titles), Debbie Macomber (18 titles), Donald Hamilton (9 titles), Tracie Peterson (15 titles), Daniel Silva (3 titles), Stuart Woods (11 titles), Lauraine Snelling (16 titles), Mary Connealy (8 titles), and Wanda E. Brunstetter (10 titles).

The Top Four Most Popular Series by Sum of Circulation

1. Heart of the Mountains series by M. M. Beller (22,066 circulations, 4 titles, anywhere from 7 to 28 libraries had it in the top 200)
2. Matt Helm series by Donald Hamilton (13,496 circulations, 9 titles, anywhere from 1 to 19 libraries had it in the top 200)
3. Gabriel Allon series by Daniel Silva (12,646 circulations, 3 titles, all due to the popularity of one title (see above) since the other two books were popular at one library apiece and had less than 500 combined circs)
4. Amos Decker series by David Baldacci (12,382 circulations, all due to just one book, but it happened to be the most popular book, see above)

Honorable mentions are Stuart Woods’ Stone Barrington series (9 titles with 10000+ circs) and S. D. Sykes’ Somershill Manor Mystery series (3 titles, 9000+ circs). Impressively, Lauraine Snelling’s Daughters of Blessing series of four titles racked up 8800+ circs despite only being in the top 200 at two libraries.

Did anything surprise you? Which authors or books or series were you expecting to be at the top? If you want to know the top titles at your library, you can find that in the summary report that Nancy emailed you when asking for permission to share the data with NLS.

The KLAS Users’ Group Program Committee is seeking new members and new ideas!

UC2023 is a wrap—so it’s time to roll over the committee, look ahead to creating new online content, and get back to work. This committee is a great starting point for folks wanting to get more involved in the Users’ Group, whether they’re new to using KLAS or an old hand. With just one meeting a month, this is a low-commitment volunteer opportunity.

Everyone is welcome, but we will especially welcome people from IRCs (Instructional Resource Centers) or other less-represented organizations.

Even if you aren’t ready to hop on board as a committee member, we’d still love to hear from you! Is there a KLAS topic you want to learn more about? A past webinar you think needs an encore performance with updated information? Or is there a roundtable or open discussion topic you think everyone could get together and dig into?

Don’t be shy! Leave a comment, or email , , or . The Users’ Group is for you, and this is a great way to help make sure you’re getting the most and best out of it.

Have you been keeping up with the 7.7 Release Lists?

Our release schedule for v7.7 uses the Agile methodology to push out smaller but much more frequent releases. And of course, big changes (like some of the back-end improvements to v7.7, the transition to Duplication Service, and the implementation of e-commerce) always result in unforeseen ripple effects, usually in the form of lots of bugs to fix and additional improvements that are needed.

All of this is to say that v7.7 has already seen a ton of updates in its first 6 months.

If you have a lot of catching up to do, no problem! Here are some tips:

Download the Combined Release Lists, rather than one for each build.

In addition to posting a Release List for each individual release (called a “build”), I also post combined Release Lists. If you’re new to 7.7 or haven’t been reading Release Lists, you can get all of the bug fixes, improvements, and new features from builds 0 through 10 in a single download. The second download will be 11 through 20, and so forth.

Browse Highlights

I spotlight the most requested or highest-impact changes from each release. These highlights are listed at the top of the individual release list and the combined release list, and they’re a great way to get caught up on the big stuff.

Search for Keywords

Each issue has keywords for the “components” (essentially the module or section of KLAS impacted) and labels. If you want to browse through a certain set of relevant issues, you can use Ctrl + F to enter any of these keywords. Useful ones include Duplication (if have or are getting a Scribe or Gutenberg), MatRequest (for IRCs), or Patron Services (for Reader Advisors).

Recent Highlights

Finally, here are a few highlights from recent releases to whet your appetite...

For LBPH:

Batch Update Patron Medium

New Function on the Tools menu – Allows admin user to specify a set of values to apply to a given PatronMedium/Profile record for all patrons in the active query set. Ex. define a patron query and apply a new NSCutoff or NextServiceDate to the entire set, or create Service Queues to switch the entire set to Duplication service. Issue #KLAS-2025

Create Duplication Order from the Service Queue

Added an item on the Functions – Service Queue Menu that allows the user to create a Duplication Order from the top X titles on the patron's service queue. X defaults to the max titles on cartridge, but can be adjusted by the user if it makes sense to put a different number of titles on the cartridge (ex. the patron usually takes 5 titles on a cartridge but is requesting a 7-book series). Issue #KLAS-2043

For IRC* and Others:

*Version 7.7 is not yet available for most IRC/IMC customers, as we are finishing up the conversion needed for WebOrder to function with KLAS v7.7. However, we plan to get you on board starting very soon!

Patron Status Update - Validation to look for Pending MatRequests

Validation has been added to prevent a Patron Status change if that Patron has a Mat Request in a status of "Pending". Issue #KLAS-2000

Add Access to the Print Invoice function from the Materials Request

Added direct access to the Print Invoice function from the new invoice tab in MatRequests instead of requiring invoices to be printed from the Acquisitions module. Issue #KLAS-2004

I hope you had a great Labor Day weekend!

As I’m settling back into my routine, I’d like to update you on the newly-reformed KDAC. The KLAS Development Advisory Committee had their first meeting last week. After a round of introductions, I reported to the committee about what the KLAS developers have been up to, and what they’re planning to do next.

It was a long list—with the push towards large-scale duplication and the need to address certain behind-the-scenes structural issues, we have a lot going on. Naturally, the committee members were curious how, with such a full development schedule already in place, they fit into the process. It’s a good question.

We can always think of plenty of things to work on and improve, come up with new features, and generally decide how we think KLAS should look and work. However, what we think is important to implement might not be what you, the users, really want to see. Some things we know need to get done, such as Gutenberg support and the update to KLAS’ character handling (which will accommodate the diacritics that keep coming up in the NLS MARC records, and should be available soon), but others are less sure. There are only so many hours in a day, so what stays on the developers’ to-do list and what gets tabled? If one library calls Support to request a feature, do we push to implement it, or help them find a work-around?

A big part of how we see KDAC functioning is to help us make some of those calls. By bringing together representatives from different types of libraries, we have a ready-and-willing sounding board to help us know which features will benefit a lot of users, and which wouldn’t see as much use. We also hope that they will be able to serve as a contact point for the rest of the Users Group, reaching out to people and getting a feel for what people are excited about, concerned about, and what people haven’t even heard of.

We're also looking ahead to the future of KLAS, past the next upgrade and all the various things we're working on right now to the new, Browser-based KLAS. Those of you who were able to join us for the last conference will remember that we did some usability testing on a prototype patron module. That got us a ton of useful information--but we can't wait for the Users' Conference every time we need feedback. The start of a re-design of this magnitude involves a lot of very important decisions, so we're very grateful for those users who are volunteering their time and experience to KDAC.

So continue to contact KLAS Customer Support or post in the forums when you have questions and suggestions, but feel free to contact the members of KDAC as well! With their help, you can be sure that your voice is heard, and we'll be able to not just make KLAS better but to make it better at doing what you need.

Current KDAC Members

Erin Pawlus - KLASusers' Officer Liason
John Phillos - Delaware Library Access Services (small Talking Book Library)
Dianne Keadle - South Carolina Talking Book Services (mid-sized Talking Book Library)
Amy Ravenholt - Washington Talking Book & Braille Library (large Talking Book Library)
Ricardo Cisneros - San Franciso Public Library - Talking Books and Braille Center (subregional Talking Book Library)
Cyndi Hammond - California Clearinghouse for Specialized Media & Technology (IRC / IMC)
Donald Salvato - Xavier Society for the Blind (schools and special organizations)

Next meeting will be September 25, 2018 at 2:30pm Eastern Time.

After release of the Front Desk Service Manual, of course we started discussing a Reader Advisor's version. 

This manual is not meant to cover every screen or function in KLAS, and the Intro to KLAS Manual will still be maintained for a more in-depth, screen-by-screen approach. Instead, this manual aims to cover some of the most common workflowsand tasks for Reader Advisors, as well as providing a reference for some common terms and functions used throughout KLAS. 

We've put a lot of thought and discussion into what to cover, as well as what not to cover. Each topic should be something that is likely to be permitted for even newer RAs, at least somewhat consistent across libraries, and reasonable to explain in only a page or two. For example, we considered a How to Add a New Patron section, but that process is so heavily dependent on individual library policies that we decided to omit it. However, many of the component tasks of setting up a new patron, such as adding Preferences and a Service Queue, are covered.

We also made every effort to make the document accessible for AT users, though the AT Reference Guide may still be helpful to provide additional screen context and description.

A few tips for using this manual:

• If printing, I recommend printing the first page single-sided, and then the rest of the document double-sided for the best formatting. 
• If annotating the file to add local policies, consider using Word's comments feature which will maintain the pagination, plus make your comments stand out for easy identification.
• If using the manual in Word, turn on an interactive index by selecting the View ribbon, then marking the Navigation Pane checkbox. In the document itself Ctrl-Click any section or page reference to jump to that section.
• If using the manual in a PDF reader, the interactive index and hyperlinked references should be available by default (depending on the program used). 

I hope this will be a helpful document for training new staff, or for existing users to fill in some gaps! 

After release of the Front Desk Service Manual, of course we started discussing a Reader Advisor's version. 

This manual is not meant to cover every screen or function in KLAS, and the Intro to KLAS Manual will still be maintained for a more in-depth, screen-by-screen approach. Instead, this manual aims to cover some of the most common workflowsand tasks for Reader Advisors, as well as providing a reference for some common terms and functions used throughout KLAS. 

We've put a lot of thought and discussion into what to cover, as well as what not to cover. Each topic should be something that is likely to be permitted for even newer RAs, at least somewhat consistent across libraries, and reasonable to explain in only a page or two. For example, we considered a How to Add a New Patron section, but that process is so heavily dependent on individual library policies that we decided to omit it. However, many of the component tasks of setting up a new patron, such as adding Preferences and a Service Queue, are covered.

We also made every effort to make the document accessible for AT users, though the AT Reference Guide may still be helpful to provide additional screen context and description.

A few tips for using this manual:

• If printing, I recommend printing the first page single-sided, and then the rest of the document double-sided for the best formatting. 
• If annotating the file to add local policies, consider using Word's comments feature which will maintain the pagination, plus make your comments stand out for easy identification.
• If using the manual in Word, turn on an interactive index by selecting the View ribbon, then marking the Navigation Pane checkbox. In the document itself Ctrl-Click any section or page reference to jump to that section.
• If using the manual in a PDF reader, the interactive index and hyperlinked references should be available by default (depending on the program used). 

I hope this will be a helpful document for training new staff, or for existing users to fill in some gaps! 

We have an important update about KLAS UC 2021: finalized registration costs are now available! Our first online KLAS Users' Conference will occur June 7-10, 2021. Check out the "2021 KLAS Users' Conference Take 2 blog post for the proposed conference schedule.

Conference registration costs are:

• $25 for Individual attendees
• $50 for small groups (2-5 persons)
• $100 for large groups (6-10)

An organization can purchase whatever combination of individual, small, and large group registrations makes sense for the number of staff they want to attend. For example, a library could purchase one small group and one large group registration for a total of $150 to cover up to 15 attendees.

Conference registration fees will go towards the conference platform and video streaming services. This is not intended to be a profit-generating event! That said, the math on this kind of thing is difficult. The per-attendee cost of the event will vary significantly based on how many attendees we have, and while we have a lot of experience budgeting for and operating an in-person conference, an online conference is new to us. If we find that we undershot on the registration fees, Keystone will cover the additional costs. If we end up generating a little extra, it will be used towards the next conference.

We have been working hard to plan an online conference just as worthwhile as an in-person one, with convenience and a lower cost to make up for a lack of local cuisine and charming wildlife (I’m not the only who misses those lizards that were all over Palm Beach...right?). These registration costs will cover the technology needed to make attending sessions, presenting, and networking with your fellow attendees easy. And the group rates will hopefully allow libraries to take full advantage of the absence of travel costs and allow more staff members than ever to attend. 

Call for Session Proposals

If the low registration costs and/or group rates do open the door for you... please consider not just attending, but presenting as well!

Now that the registration costs are finalized, we have reopened the Call for Session Proposals until Friday, March 26.

Anyone is welcome to present, so don’t feel like first-time attendees or KLAS rookies need to sit it out. Everyone has something they can share with their fellow users!

Presenting online has its own challenges, but it has its benefits as well. You can use own equipment that you are already comfortable with. You don't have to project across a loud room or struggle with jet lag, and you can even have your dog, cat, or spouse handy for moral support.

We will provide all presenters with an optional template for PowerPoint, information and training on the conference platform, and practice sessions if you want to test your connection. You also have the option of pre-recording your session if you prefer! If you’d rather not be on-the-spot, you can record your presentation in any video editing software, and send us the recording to “broadcast” during the scheduled time. Attendees will be able to view the pre-recorded session together, with you answering questions or joining the discussion in the text chat.

You are welcome to ask a friend to present with you, gather a few coworkers for a group discussion, or request Keystone provide a “KLAS Expert” to back you up. You could also facilitate a discussion during a Birds of a Feather session on anything from Reader Advisory Services to the APH Census. It’s okay if you don’t know all the details of your presentation yet: proposals can be as vague or specific as you’d like. Our excellent Programming Committee can always work with you to fine-tune things as needed.

This year’s Programming Committee chair Erin Pawlus says: “Presenting has been a positive experience for me – I enjoy sharing tips and tricks on my favorite KLAS functions like the Reader Services Queue, and I often learn a thing or two from the other attendees. It’s very collaborative. Since we are going virtual this year, those who typically are unable to attend the in-person conferences will also be able to share their stories and successes, and make valuable connections with others in the KLAS community at the same time!”

If you have any questions or concerns about presenting, please feel free to contact Erin Pawlus () or me ().

No need to be shy! If there’s something you’d like to share with your fellow users, please fill out the Session Proposal form.

In this week's blog post we're pulling back the curtain on part of the software development process called "Regression Testing." It's definitely not the most glamorous part of getting a major new release sent out. In fact, it can be incredibly tedious, but even so, it's a critical part of the process. So, let's talk about what it involves, why you should care about it, and why we're doing it right now.

Why are we currently doing Regression Testing?

KLAS is built on Progress Software's OpenEdge Application development platform. KLAS 7.7 was created on OpenEdge 11. Upgrading from one version of OpenEdge to the next includes significant changes and additional features and functionality our development can leverage in future KLAS releases. For example, OpenEdge 12 will allow us to support KLAS on Windows 11. Any major upgrade to the OpenEdge platform necessitates a major release in KLAS because it fundamentally changes KLAS' code base. So, this translates into needing to make sure upgrading from OpenEdge 11 to OpenEdge 12 doesn't affect how KLAS currently operates. 

Additionally, a major operating system change (such was Windows 10 to 11) can also have unpredictable effects on how KLAS runs. As such, we are regression testing in several Windows environments: Windows 10, Windows 11 prior to version 22H2, and the latest version of Windows 11.

How does Regression Testing happen?

Essentially, Regression testing is the process by which our staff test every feature, button, and process within KLAS after a major shift in the underlying KLAS platform to ensure it still works as intended. One thing to keep in mind is that some modules of KLAS have different versions for our different types of customers (IRC, LBPD, and PNDB), so each of those versions has to be thoroughly tested. Integrations and web services need to be tested to ensure that KLAS still communicates correctly with PIMMS, Gutenberg, Rolka-Loube, and even just our own WebOPAC and WebOrder systems. Finally, we need to check that nothing has broken for those using KLAS with a screen reader.

So, during Regression Testing each module, tab, and function is put through its paces to make sure it works and anything unexpected is documented. Here's how that happens:

1. A copy is made of a test database (originally based on customer data) representing each version of KLAS: LBPD, IRC, and PNDB.
2. The new test databases are upgraded to the new version.
3. In this case, Virtual Machines are created running the latest version of Windows 11, and the same test databases installed on the VMs. 
4. A spreadsheet is created of all modules and major components in KLAS. 
5. All Keystone staff that are helping with testing use the spreadsheet to record their process as they work through through each screen and function they're assigned to test, recording what has been tested and in which version of Windows.
6. Notes are made about any issues that are discovered, so they can be addressed and re-tested prior to sending the release out to our beta site customers.

What does this actually mean for me?

It means we've completed the OpenEdge 12 upgrade in our development environment, are making sure it is stable on both Windows 10 and Windows 11. Upon successfully completing regression testing, we will release KLAS v7.8 to our beta site customers. If they report no major issues or bugs that we missed despite these efforts, KLAS 7.8 will then go to general release.

Because of the countless ways KLAS can be configured, and the extensive possible combinations between customer version, Windows version, web browsers, printer drivers and so forth, it is impossible to test literally every process in the exact environment you will run it in. However, we are doing our best to be as thorough as possible, so you can be confident that the upgrade will not disrupt your operations.

Reports are always a popular topic as a KLAS Users' Conference session, so we thought they'd be a great pick for our next Keystone-presented webinar! I may not be an Intrepid Reporter (like so many 80s heroines...), but I'll be demonstrating some of the powerful reports built into KLAS, fielding questions, and hosting a discussion on what new reports you may like to see added in future versions of KLAS. All are welcome; I'll be aiming to show and discuss reports for both IRC and LBPH users.

Is there a specific report you want to know more about? A reporting or statistics question you want to ask? I'm very happy to receive requests and questions ahead of time! In addition to giving me the chance to research your question, it also ensures I can answer your question for the recording -- even if you aren't able to join us live.

Of course, you're also welcome to do your best to stump me during the webinar itself. If you do, I'll be sure to get an answer to you afterwards.

You'll find all the info you need to attend in the Webinars & Roundtables article. Once the webinar is over, the article will be updated to include a link to the recording. Finally, you may notice on that page that our December webinar is going to be a TBL Users' Roundtable on Duplication Updates! We've assembled a great panel of both Scribe and Gutenberg users ready to share their experiences with you--watch for more info about this on the KLASusers listserve in the weeks to come.

I look forward to "reporting" to you next Thursday, November 19 at 3 PM Eastern Standard Time!

We planned to offer our next KLAS New Features webinar on Thursday, August 19, but after learning NLS will be offering "Training for finding Marrakesh Treaty materials on BARD" that afternoon we chose to postpone rather than conflict. Then, we moved it to Thursday, August 26 only to learn of another NLS training as well as APH's EOT meeting to be held that afternoon. After consulting with the KLAS Users' Group Officers and Program Committee, we chose to reschedule a second time based on their feedback.

Therefore, the next KLAS New Features webinar will now be held at 3 PM EDT / Noon PDT on TUESDAY, August 24.

We were so excited with the attendance at the 2021 KLAS Users' Conference last month and wanted to make sure as many of y'all as possible join us for our upcoming live webinar, so here ya go! Below is all the relevant info. We hope you'll be able to join us!

SAVE THE DATE for our next KLAS New Features webinar!

Who: Any and Every KLAS User! We'll be covering the latest new features and functionality for our IRC, LBPD, and others. 

What: KLAS New Features Webinar

When: 3 PM Eastern / Noon Pacific Tuesday, August 24

Where: Keystone's Google Meet

Meeting link: https://meet.google.com/yhp-whfr-tyf
Dial-in for audio: +1 662-547-1247‬ PIN: ‪316 831 303‬#
More phone numbers: https://tel.meet/yhp-whfr-tyf?pin=2972669584815

If you have any questions you'd like us to answer, or other input please feel free to comment on this article, post on the discussion forums, or send us an email. To receive a calendar invite, please send an email to  Drea () with your request. This webinar will be recorded and posted to klasusers.com for later review. 

This week's KeyNotes blog post is a guest post from KLAS User Development Advisory Committee Members Jesse McGarity, Virginia Beach Public Library Accessible Resources and Services and Barnaby Camp, Georgia Library Service for the Blind and Print Disabled.

Thank you to everyone that responded to the KLAS Development and Advisory Committee (KDAC) survey. Of the 69 respondents, 88.4% worked for a Library for the Blind and Print Disabled (LBPD), 10.1% for an Instructional Resource / MaterialsCenter (IRC / IMC), while the remaining 1.5% identified as a School Library / Association / Other. The sample included librarians, reader advisors, BARD administrators, and other professionals. The purpose of the survey was to identify to KLAS developers the improvements or updated features that were the highest priority for users.

94% of respondents said they used the patron module daily, with the book search as the most used function, while 68% used the catalog module with heading maintenance as the most mentioned. Some users wished the search function would use Boolian operators. The highest priority for all respondents was to add an "Undo Function" for accidental merges in heading maintenance, restoring both headings to books and likes/dislikes to patrons. Next, was the ability to mark items previously marked as lost as something else (e.g., Lost-Returned) when returned, clarifying their status. Following, was to add a button that transfers current search parameters from "Find" to a query set in another window, enabling quick toggling through book records for copy/pasting subjects when "Title" exists in multiple formats.

There was a strong interest from IRCs for linking a related patron record as a 'contact,' ensuring that changes to preferred contact information on that record are reflected in the primary record. The most highly ranked potential update for LBPHs was checking the PIMMS database for existing patrons with the same name and birth year when adding a new patron record. Other high-priority improvements for LBPHs included allowing composite subject likes/dislikes for patron preferences, allowing users to sort orders by the last status date, and creating a new order type to send cartridges to patrons that don't count against their cartridge limit (the NSCutoff), also the ability to account for multiple medium/reading level situations on the same patron/institution record, for example to allow for “Large print - K-3," "Braille - 4-7," "Digital books - 8," all on the same account and to allow libraries to retain pre-bundled duplication orders .

Finally, in the open “red stapler” section, several respondents identified arranging series order in the service queue as one of their more tedious tasks. The question was asked on what would be the best way for KLAS to handle series. The majority preferred option B, which sends out the earliest book in a series that is not marked "Has/Had" and positions it relative to other books in the same series in the queue.

Thanks again to everyone who responded!

As announced yesterday (and clearly visible from visiting the site) KLASUsers.com has undergone a pretty big redesign and refresh. We've added new features and functionality, but also reassessed how we organize content to make it easier to find and use. Some of the most important things to know about the redesign are:

1. The new Knowledge Base & KLAS News menu items
2. Logged-in users can now comment on articles
3. Using article tags to find what you need
4. The site's enhanced search functionality
5. The log-in function is now available from every page, and won't redirect you from whatever you are currently viewing
6. A Support button on all pages gives you a quick shortcut to contact Keystone Customer Support anytime you need help

Today I want to talk about the first four on the list... 

Knowledge Base & KLAS News

All still-relevant articles from the old klasusers.com are still available, but the old menu items have been collected under the new overarching categories of Knowledge Base and KLAS News.  This simplifies the Main Menu, and should keep you from needing to guess whether the info you need is in a document or a recording.

The main page for each of the new menu items will display the most recent articles in that general category, and a link to the related subcategories can be found at the bottom of the page.

Under Knowledge Base, you will find two subcategories:

1. Recordings, including general and customer specific training and webinars
2. Documents, including MARC Record Updates, Release Lists, and quick reference

KLAS News' subcategories include:

1. Key Notes Blog posts
2. Events
3. KLAS Users' Group info

The five most recently added or updated articles in each category are also listed in the site's footer, so you can easily jump to the new content from any page. We hope this reorganization will help you get to the content you want quicker and easier, without needing to remember where things are filed away.

Article Commenting

We're excited to see how this new feature adds to our site! Logged in users now have the ability to comment on any article on KLASUsers.com.

If you aren't logged in, you can still view any posted comments, but to add a comment you will need to log in, either from the comments section or the link at the top of the page. All comments can be viewed from the article page itself, or in the forum, so it's easy to find the latest discussion! New comments are visible right away with no approval necessary, although our site administrators can moderate comments if needed.

We hope you will find this a great new way to ask for more information or provide feedback--we'd truly love to hear when you find an article interesting or useful, or if there's something you'd like to add to the discussion. We challenge you to make this the first article you comment on!

Article Tags

You will now see subject Tags listed on all article previews and at the top of all full articles. These words or phrases are ways of categorizing articles and such with similar content. For, example you can select the "duplication on demand" tag to see a list of all articles with that tag applied.

We have actually been tagging articles all along, but the new site puts them "front and center" so you can easily spot them or quickly click through to a category you want to browse more of. We've also reviewed the tags we used previously to streamline them and make sure we're using the feature in the most useful way. If you find examples of misapplied or missing tags, please let us know. Also, don't be afraid to speak up if you feel we need to add a new tag!

Enhanced Search Capabilities

This might be the thing I am most excited about (unless it's article comments... we're really excited about the comments). I love when I can easily create and execute a search to find just what I'm looking without any muss or fuss. The search bar allows you to seamlessly search for anything from anywhere with a simple keyword search.

You can also choose to employ additional Search Options such as looking for all (or any) instances of the word or the exact phrase as typed to narrow down the results to exactly what you want to see. You can also choose how you want your results displayed. Options include: Newest or oldest first, most popular, alphabetical, etc. If you only want to look in a certain area of the site, there's also options to limit your search that way. Finally, you can also control how many results you see on each page using the "Display #" drop-down.

We know y'all are busy, so the faster and easier it is to find what you need, the better. We hope the new site search will allow you to jump right to the info you need.

Final Notes

We've put a lot of thought and effort into the refresh, but with increasing "technical difficulties" from the old site, we went live before we had the chance to test the site as well as we would have liked. If you encounter any problems with the new site or spot something we missed! In particular, if something is not accessible, please let us know! The reorganization and the big changes to the look and feel of the site may take a little getting used to, but we hope you'll all agree that this is a big step forward for KLASUsers.com.

Last week the Palm Beach County Talking Books Service and the Friends of the Palm Beach County Library hosted the 2019 KLAS Users' Conference in West Palm Beach, FL. Attendees were offered hands-on training during the one-day pre-conference and then participated in three days of general and breakout sessions including workshops, seminars, and informal birds-of-a-feather discussions. Opportunities for networking with Keystone staff and other KLAS library staff beyond the official conference sessions occurred during breaks, lunches, the Welcome Reception, and our Thursday afternoon excursion to the Morkiami Japanese Gardens and Museum. Here are some of our favorite photos from the conference. To see more, you can check out our 2019 KLAS Users' Conference Photo Album on Keystone's Facebook page. If you want to share your own conference photos, feel free to upload them to this album on Keystone's Google Drive.

Below is the welcome slide we used throughout the conference. Drea took this photo from the second-floor balcony of the hotel on Sunday before the conference started--the rainbow seemed like a very lucky way to start the conference!

Keynote Speaker Carmencita Mitchell talks about the Waves of Change in inclusive library service.

Katy shares Tips & Tricks for Readers Advisors during a workshop on Tuesday.

Attendees loved the view from the balcony of the Lake Worth Casino during Tuesday evening's Welcome Reception.

We offered a choice of a seafood or a vegetarian paella option for attendees of Tuesday evening's Welcome Reception.

The cooks add shrimp to the paella just before it is served.

Drea and Chandra enjoying the Welcome Reception.

Nancy and Mitake answer the accumulated "Parking Lot Questions" attendees posted throughout the conference.

James and Chandra got the same wardrobe memo on Thursday. Like minds and such...

Excited attendees waiting on the Molley Trolley to head to the Morikami Japanese Gardens & Museum for an afternoon of networking with Keystone staff and other KLAS Users.

To see more, you can check out our 2019 KLAS Users' Conference Photo Album on Keystone's Facebook page. If you want to share your own conference photos, feel free to upload them to this album on Keystone's Google Drive.

Thank you for to all our attendees, speakers, and local hosts, and we look forward to seeing more photos and sharing more info from last week's conference in the near future.

Today was Day One of the KLAS IRC Symposium being held at Keystone's office in Raleigh, NC. There are eight IRC / IMC staff members from five different states attending the Symposium with the goal of learning more about using and administrating KLAS from Keystone trainers, helping to provide feedback on future KLAS features and funcitonality, and networking with other IRC KLAS users to share tips and tricks.

Scenes from our first IRC Sympoisum:

Our small training room is set up waiting for attendees to arrive.

We also set up a lab area with access to all our attendees' databases so they can practice what they learn from our instructors.

Nancy starts the day talking about KLAS WebOPAC and WebOrdering.

Great questions being asked and discussion happening as Nancy instructs our attendees.

 As always, Keystone will feed you into submission.

After a full morning of learning, you need to take a break. We enjoyed a delicious lunch together at Relish where we took in the gorgeous autumn weather and got some more time to chat and learn from one another.

Here's looking forward to the rest of the IRC Symposium!

With the Duplication on Demand KLAS Users' Roundtable occurring this afternoon and the upcoming 2021 KLAS Users' Conference, we feel it's an excellent time to update you on the status of duplication equipment installation at various KLAS libraries. So, let's take a look at which libraries already have their equipment and who is pending for each system.

Scribe Installations and Status

First, we're excited to share that we've resolved the issue that was holding up the production of new Scribes! The solution is in final testing and we expect to resume shipping out Scribe systems very soon. If you are not yet listed below, please contact James Burts () or Keystone's Customer Support Team () to inquire about and / or order your Scribe.

Gutenberg Installations and Status

While the plan to roll out Gutenberg implementations to two NLS network libraries per month beginning in February 2020 was delayed due to COVID, Gutenberg Installations are back underway, so let's take a look at where things stand now. If you have questions about any of the below information and / or if you're interested in getting on the schedule for future KLAS+Gutenberg deployments, contact David Perrotta (, Steve Prine (), and Keystone's Customer Support Team ().

Hello, KLAS users! If you were able to join us for the 2019 KLAS Users’ Conference earlier this month, you heard a very exciting announcement from James Burts, Executive Vice President of Keystone Systems, Inc.

Now that we’re back in the office and the Version 7.7 rollout is fully underway, here he is with the news for all NLS Network libraries using KLAS:

We are here to support you, and we fully understand the need to move to a duplication service model. Over the past year, we have put the browser-based KLAS Version 8 on hold to revamp the duplication process, to build in full integration with NLS’ Gutenberg Bespoke device, and to further develop the Scribe appliance debuted at UC2018.

Now, KLAS Version 7.7 is ready for full-fledged duplication service using the hardware of your choice. There has been a lot of excitement for Gutenberg—and understandably so—but NLS’ deployment schedule cannot support getting everyone who wants one of their devices up and running right away. Additionally, we have a lot of confidence in Scribe’s optimized workflow (whether you choose PCC mode, exclusive to Scribe, or Cartridge-recycle mode, now available on either hardware) and other features.

We want to make sure that all of our users who are moving to a duplication service model have the opportunity to implement the hardware that is the best fit for their library, on a schedule that works for them.

To achieve this goal, we have optimized the components used for the Scribe, crunched the numbers, and determined that we can provide one Scribe appliance per KLAS contract at no additional cost.

We pledge to work with you to ensure that you can get up to speed with duplication on the hardware of your choice, whether that means getting you a place in line for a Gutenberg, or getting a Scribe unit heading your way ASAP.

There you have it!

To help you determine whether a Gutenberg Bespoke device or the Scribe appliance is a better fit for you, we will be posting more information about Scribe's cartridge recycle mode and what each hardware option has to offer over the coming weeks. We will also be hosting a duplication-focused Q&A webinar in a few months (date to be announced soon). In the meantime, if you have questions about this exciting news, KLAS version 7.7, or moving to a duplication service model, give us a call or email

For questions about the Gutenberg device itself or NLS’ deployment schedule, please contact NLS directly.

Note: KLAS Version 7.7 for self-hosted Windows Server users should be available in August, and for IRC customers soon. All other users can request a preview database whenever they choose and, once they have gone through the preview checklist, schedule their conversion whenever they are ready. If you have requested a preview database and have not yet gotten your welcome packet and authorization key: keep an eye out! We’re working through the list and we’ll be getting to your library soon!

Since we shared the planned KLAS+Gutenberg implementation timeline, we've received some requests for an updated list of KLAS libraries now running Scribe, in the process getting a Scribe, or expressing interest in a Scribe.

As of today, we've built and installed Scribes at seven KLAS libraries, have three libraries in progress, and at least four more in line who have formally committed or expressed a strong interest in Scribe. 

The limiting factors for getting a Scribe to a library are how quickly we can build it, getting the library migrated to KLAS 7.7, and making sure the equipment is approved for use by parent organizations.

If you have any additional questions about Scribe delivery timelines or want to get your library on the list (or back on the list for an additional purchased Scribe Mini), contact Keystone Customer Support at . For Scribe Specs and Pricing information, please see our Duplication Information page.

Finally, keep an eye out: the Users' Group Programming Committee is currently organizing a Duplication on Demand Roundtable webinar featuring voices from both Gutenberg- and Scribe- libraries!

Did you attend our last webinar on Serials for Duplication, or watch the recording? Our panelists did a great job talking through their approaches and processes, and answering questions from attendees. Since this is such a big topic, with plenty of new complexities thrown in by the transition to Duplication, here’s a little extra follow-up.

To separate by Medium, or not?

In the roundtable, you heard some of our panelists use a separate Medium, such as “LDS,” for locally duplicated serials. Others use the same DB Medium used for books and physical DB serials. We covered some of the reasons in the roundtable, but just to clarify in black and white:

• Both approaches work—choose the one that fits your library’s needs.
• Using a separate Medium requires the patron to have a separate Medium Profile and a separate Service Queue.
• This allows you to set a Cutoff, Max Per Cart, and other settings that apply only to Magazine cartridges.
• This means Duplication Orders only contain books or magazines, never both.
• For Scribe, a separate Medium allows you to set a different leaflet or announcement file to include on Magazine vs book cartridges.
• We are looking into methods for separating Dup Order batches for handling by Medium, but nothing is in place just yet.

If you want to start Duplicating Serials as a separate Medium, several pieces of set-up will be needed. Contact Customer Support to get started.

Receive an Issue to trigger Retention

Some issues have been reported with getting Duplication-only Serials to obey the Retention settings. This is because the settings are attached to the Holding, which is associated with inventory. In other words, it was programmed expecting physical circulation, before we had any inkling of the need to duplicate serials on demand.

Right now, KLAS is not following Serial Retention settings if there isn't at least one Copy of an issue. So the fix is to Receive at least one Copy of each issue, even if you only plan to circulate the issue using Duplication. This allows you to “activate” the settings associated with the Holding, such as Retention.

Subscription Start Date

John Owen shared this tip in the roundtable. To prevent unnecessary Serial Reserves being created (and Assigned if the patron is not yet set up for Duplication), set the Start Date for new serial Subscriptions to tomorrow.

By forward-dating the subscription, you tell KLAS not to run the usual programs designed to get physical inventory assigned and out the door to new subscribers ASAP. Instead, the subscription will quietly become active overnight, overnight, and all new issues will be added to the patron's Service Queue as they are Received and the eDocs created.

We hope these insights are useful as you enter the brave new world of providing serials within a duplication on demand service model. As always, please don't hesitate to contact support with any questions.

The addition of the Service Queue and the transition to duplication service is a huge change to patron services. One thing that it will likely have a big impact on is how we serve Series.

In the new service model, Nightly Duplication functions are used to refill the Service Queue, similar to how Nightly Autoselect works now. Duplication Orders are constructed from this Queue (by pulling Titles in order from the top of the Queue) for use with the old PCC Cartridge Builder program, the Scribe unit, or Gutenberg Bespoke.

One of these functions is dedicated to serving Series. Like all nightly functions, the function is constrained by the nightly setup parameters. There are separate functions for the "old" nightly (termed Physical delivery method in the new setup), and the new Duplication delivery method, used for populating the Service Queue.

Read on or download the attached file for the details of how the Duplication - Series nightly function will work!

Duplication – Series Nightly Function

The Duplication - Series function checks the patron's Series Preferences and applies exclusions as specified in the function setup, and then starts adding the books to the Service Queue in series order until either:

• It reaches the end of that particular series list, or
• It reaches the Max Per Function specified in the function setup.

It is expected that the library-wide Max Per Function for the Duplication - Series function will be set high enough to allow most series to be added in full to the Queue, but low enough to keep lengthy series from completely dominating the queue. However, you can take whatever approach you think will best serve the majority of your patrons.

Determining the best Max Per Function for your library will likely take some trial and error; you can adjust it as needed until you find the right fit.

What about hard-to-serve patrons?

For patrons that strongly prefer to continue receiving their series one book at a time, or who want a whole series in a row no matter how long it is, a patron-specific Max Per Function can be specified. You will be able to set that patron’s Max Per Function to meet their specific needs without affecting service to your other patrons.

Note: As part of our adjustments to Nightly to allow Duplication service, you no longer have to specify every function for a patron if you only want to override one or two. You only need to create a patron-specific function for the ones to override. Other functions will still serve that patron using the library-wide settings.

What if a Series Preference has multiple Media types?

Prior to Version 7.7, KLAS has been able to serve a series in multiple Media. This was particularly helpful during the cassette to digital transition, when parts of a series may have been available on RC while later additions were in DB.

It was also possible to serve a series in both DB and BR based on which version is available when the prior book is returned—however, this approach is only possible when the different versions are equivalent. The increase in anthology cartridges from NLS (i.e. books 1-3 in a single DB) make this less and less viable.

Moreover, in the duplication service model it is expected that all titles in a series will always be available for duplication. Though there may be exceptions (titles that were never made available on BARD, but which may be acquired in other formats), they should be rare.

Our decision was to restrict series to either duplication or physical circulation—not both.

This will not require you to remove the other Media from existing Series Preferences or to add a new one!

When KLAS serves a series, it will now check to see if any of the Media listed have an associated Service Queue. This happens when the series is first created, when a previous title is checked in, or when a series is restarted.

Example: If a patron has a Series Preference for Patterson’s Alex Cross series in RC or DB media, KLAS will check to see if the patron has a Service Queue. When it finds a DB Service Queue, it will serve the series using the Duplication – Series function instead of physical circulation.

What will happen if I restart a series?

The Restart Series function will now clear the Has-Hads for all titles in the series but not take any other action. In other words, that series will be eligible to be added back into the Service Queue the next time it refills, but it will not be added to the Queue immediately.

This allows you several options:

• Letting the series go back into the Queue after the other titles already on the queue have been sent.
• Using the Fill button on the Service Queue tab to manually refill the Queue right away (according to the rules and maximums set up in Nightly Processing and on the patron’s Profile tab).
• Removing less wanted Titles from the Queue before refilling it, potentially allowing more of the series to be selected right away.
• Manually add a few Titles from the series to the Service Queue, bypassing the Patron’s reserves and requests if your Nightly usually checks for those before checking series.

Final note

As a reminder, while KLAS 7.7 is nearly complete, changes are still being made in response to field testing with the Scribe and internal testing with the Gutenberg.

As we gain experience with the duplication service model, everything is subject to further adjustment, refinement, and re-evaluation to serve you better.

Download this article

DOCX - Duplication Service - Series

PDF - Duplication Service - Series

One of the new features in the 7.7.36 update is the ability to Shuffle a Service Queue.

This feature was suggested by Arizona Talking Book Library staff, and I think a lot of you who are have transitioned to a Duplication service model will definitely be interested in it

From the Release List:

A function has been added to shuffle a Patron's Service Queue. This will place all titles currently in the Queue into a new, random sequence order, then rearrange titles that are in an Ordered Series to ensure that they are in order relative to each other.

This update is scheduled to be released at the end of the week, so let’s take a look!

The idea behind this feature is knowing that when patrons submit Talking Book Topic requests they come in with everything grouped by genre Duplication means that all these titles are available to everyone and patrons will get all of those requests in order (i.e. all of their Mysteries in a row, then all of their Romances, and so on).

Additionally, adding a long request list straight to the queue using Quick Request will add the list to the top and push down any outstanding requests still waiting to be duplicated. A patron may want some of the new titles right away, but they also might be looking forward to the other titles.

The Shuffle function allows you to mix things up without the need to manually rearrange all the titles. After you use Quick Request to add a patron’s TBT requests to their queue, use the Functions menu, and select Service Queue > Shuffle Queue. The new requests will get mixed into any previous requests that were still waiting in the queue, and everything will be randomly ordered without regard for genre. You're essentially doing an automated card shuffle of their queue.

For example:

If they have any book from an ordered series in their queue when you shuffle it, KLAS will add an extra step to the process.

After the whole queue is put into random order, it will then re-arrange just those series titles to put them in sequence with each other, while leaving them scattered through the other results. The patron won’t necessarily get them all in a row but will get the books in the right order.

 This will also work if a patron has multiple series—the different series can get interspersed with each other. For instance, “Series A Book 1” will come before “Series A Book 2,” and “Series B Book 1” will come before “Series B Book 2.”

Finally, you can still use the arrow buttons in the toolbar (Or Ctrl plus the Up or Down keys) to make manual adjustments. So, if one or two requests are starred, circled, and / or have a great big “Send this first!!!” written next to them, you can easily bump them up to the top once the rest have been shuffled.

I hope this helps you understand how the new feature works and when you might find it helpful!

Keep an eye out for the full 7.7.36 Release List later this week. Finally, be sure to let us know if you have any questions about this or the other new features, improvements, and bug fixes.