A photo of an Indiana map with a red pushpin in Indianapolis is above text that reads: "SAVE THE DATE! 2025 KLAS Users' Conference, March 17-20, Indianapolis, IN, #KLASUC2025

Mark your calendar and start making your plans for March 17-20, 2025 to join us as Keystone and the Indiana State Library, Talking Book and Braille Library come together to bring the KLAS Users' Conference to Indianapolis, IN!! More info will be coming soon, so be on the lookout.

A photo of an Indiana map with a red pushpin in Indianapolis is above text that reads: "SAVE THE DATE! 2025 KLAS Users' Conference, March 17-20, Indianapolis, IN, #KLASUC2025.

2022 Online IRC Administrator's Training save the date graphic for November 28 - December 1.

Now that we have several confirmed attendees, we have scheduled the first online IRC / IMC Administrator's Training!


Upcoming Session

We're exited to announce to announce our first KLAS Administrator Training for Instructional Resource / Instructional Materials Center users in quite some time will be held Monday, November 28 - Thursday, December 1, 2022.

Prerequisites for attendance:

  • Attendee must have a KLAS Administrator role in their local system
  • Attendee has authority to change records and policies for their KLAS system


Training Structure & Content

The training is scheduled across the afternoon's of four days, allowing users from various time zones to comfortably attend, and allowing time for you to absorb and practice in-between sessions. Exact session topics and order is subject to change, but the current schedule is as follows:

1:00-2:30 PM ET: Catalog-focused Settings
3:00-4:30 PM ET: Patron-focused Settings / APH Census

1:00-2:30 PM ET: Materials Requests
3:00-4:30 PM ET: Acquisitions

1:00-2:30 PM ET: WebOPAC / WebOrder
3:00-4:30 PM ET: Other Administrator Controls

1:00-2:30 PM ET: Security Control / User Permissions
3:00-4:30 PM ET: Reports / Query / Excel

For more information, please see the Administrator’s Training – What to Expect article.

Training Cost

The training still costs $600 per attendee, which covers the staff time needed to prepare for and run the training sessions. It comes with an Administrator’s Reference manual, which will be mailed to you (or provided electronically if that’s more accessible for you), pre-class worksheets, and recordings of each session.

Registration Form

To register for the upcoming session or express interest in another date, please fill out the following form:

If you have any trouble accessing the form or if you have questions, please let us know! We hope to see you soon.

2024 Online Administrator's Training

For many years, Keystone offered regular Administrator’s Training sessions at our office in Raleigh. Not only did that allow us to give admins in-depth training on their own systems, but it also gave them the opportunity to get to know us and network with a few of their peers as they learned together.

However, travel costs are a barrier to some, and others are banned from business travel to North Carolina for political reasons. Then on top of that, we have a pandemic situation. Even Keystone staff isn’t going into the office right now, and we certainly aren't going to ask you to do so. The answer was clear...as much as we loved having you in person, it was time to offer admin training virtually.

We want to make sure attendees get just as much benefit from the online version as they did from attending in person. That means the online version needs to have just as hands-on, personalized, and interactive an approach as the in-person version did, including opportunities for discussion with the other attendees and introduction to several Keystone staff members.

Training Structure & Content

We took this opportunity to revamp and re-evaluate the structure of the training. Because the in-person version required attendees to stay here in Raleigh, it was kept to two (very busy, intense, somewhat demanding) days. To make it a little easier to absorb all of the information without eating too much into your schedules, we spread out the online version to four half-days running from 1:00-4:30 PM Eastern time each day. The lesson plan itself has been updated from a progressive tour of the admin menu to a more module and task-oriented approach.

Finally, to help attendees orient themselves to each topic and come prepared to discuss their own settings and needs, we developed pre-class worksheets for each session. These worksheets are not checked or graded, it’s fine if attendees don’t have time to get through them all, but they will help ensure you get the most out of the training.

For more information about what is covered, please see the Administrator’s Training – What to Expect article.

Upcoming Sessions

2024 Library for the Blind and Print Disabled KLAS Administrator Training

  • Monday, March 25 - Thursday, March 28
    • Registration Deadline = May 16
  • Monday, September 9 - Thursday, September 12
    • Registration Deadline = August 30

2024 Instructional Resource Center KLAS Administrator Training

  • TBD by participants after individuals from at least 2 organizations commit to attending a session

Prerequisites for attendance:

  • Attendee must have a KLAS Administrator role in their local system
  • Attendee has authority to change records and policies for their KLAS system

Training Cost

The training still costs $600 per attendee, which covers the staff time needed to prepare for and run the training session. It comes with an Administrator’s Reference manual, which will be mailed to you (or provided electronically if that’s more accessible for you), the pre-class worksheets, and recordings of each session.

We hope this will allow more of you than ever before to benefit from admin training, as well as letting us continue to offer it safely. Be sure to let us know if you’re interested in joining in!

Registration Form

To register for an upcoming session or express interest in another date, please fill out the following form:

If you have any trouble accessing the form or if you have questions, please let us know! We hope to see you soon.

Thank you for attending the 2021 Online KLAS Users' Conference. Whether you were a speaker and / or attended sessions, this event was a success because of your presence. Now the KLAS Users' Group Officers' and Planning Committees ask you to please take some time to share your thoughts and feedback about the event including the content, the platform, etc. Your responses will help shape future conferences and other ongoing KLAS Users' content.

Response Deadline = Friday, July 9

KLAS Users' Webinars & Roundtables

Upcoming Webinars & Roundtables

New Webinar & Roundtable Platform: In an effort to provide a better experience for online training, webinar, and roundtable participants we are moving from join.me to Google Meet. You will NOT need a Google account to join a Keystone hosted Google Meet. We hope this change will address some of the bandwidth and other issues we know some attendees have experienced with join.me. As an additional bonus, Google Meet offers auto closed captioning.

2/18/2021 KLAS New Features with Katy

3 PM ET / Noon Pacific Thursday, Feburary 18

During this session, she will describe and demonstrate new features and functionality added to KLAS. If there's something specific you wish her to discuss or demonstrate, feel free to email your question to  

Google Meet Link: https://meet.google.com/rwk-bpmz-oco
Join by phone: +1 314-226-1417‬ PIN: ‪769 402 631‬#‪

Previously Held Webinars & Roundtables

Recordings and / or PowerPoints from the below previously held webinars and KLAS Users' Roundtables are available. You must be logged into klasusers.com to access any of these articles.

  • 12/15/2020 KLAS Users' Roundtable: Duplication on Demand Updates
  • 11/19/2020 Keystone Webinar: Reports
  • 10/22/2020 KLAS IRC Users' Roundtable
  • 09/17/2020 KLAS Users' Roundtable: Virtual Programming
  • 8/12/2020 KLAS New Features Update
  • 05/19/2020 KLAS Online KLAS Users' Group Meetings
  • 4/23/2020 KLAS IRC Users' Roundtable
  • 03/19/2020 KLAS Users' Roundtable: Duplication on Demand
  • 02/20/2020 KLAS Q&A with Katy
KLAS UC 2021 Planning Survey

A statement regarding the 2021 KLAS Users' Conference & COVID-19:

With the uncertainty of the COVID-19 pandemic, we want to assure you the Logistics Committee is taking the utmost precautions in preparation for the 2021 KLAS Users' Conference.

While you have seen information for an in-person conference, the Committee has not ruled out the need to go virtual depending on the pandemic and possible travel restrictions and concerns many of the users may have. Moving forward, the Logistics Committee will continue to monitor the situation and will make a final determination on an in-person, hybrid, or virtual conference by May 1, 2021.


Jennifer Buzolich, President, KLAS Users' Group & Chandra Thornton, Chair, Logistics Committee

Diverse group of people meeting

Staff of Instructional Resource / Materials Centers using KLAS met for a virtual session on Thursday, October 9 during the Online American Printing House for the Blind's 2020 annual meeting. Below is the PowerPoint presentation Keystone shared in both PPTX and PDF formats:

Did you attend last year's KLAS Users' Conference? If so, please help us dream a little about the future while also sharing your experience from the 2019 conference in West Palm Beach.

Have you attended one of the Keystone hosted webinars in the past year but did not attend the conference or want to attend a webinar or suggest / attend other off-conference year content? If so, please take a few minutes to fill out the survey – we have questions for you too and the information you will provide is valuable! What will work for you as a means of connecting in the years without a conference?

We are in the early stages of planning online programming for 2020 and for our 2021 conference and sincerely appreciate your feedback about possible topics for each which…

…you can add to our 2019 KLAS Users’ Conference Follow-up Survey!

Keystone is offering a two-day in-depth training, round-table, and user feedback opportunity for KLAS Instructional Resource Center / Instructional Materials Center Users. An agenda with full details of each day's activities will be available soon.

Note: Keystone reserves the right to cancel or reschedule.

Prerequisites for attendance:

  • Attendee must have a KLAS Administrator role in their local system
  • Attendee has authority to change records and policies for their KLAS system

KLAS IRC Symposium Dates & Times:

  • Tuesday, October 29 - Wednesday, October 30, 2019
  • Each day's sessions will run from 9:00 AM - 4:00 PM

KLAS IRC Symposium Agenda

IRC Symposium agenda updated as of October 14, 2019. Also, you must be logged-in to klasusers.com to access these documents.


  • $300 for the two-day symposium
  • Please make checks payable to Keystone Systems, Inc

Hotels & Airport Transportation Information:


Please contact your hotel to arrange shuttle service to and from the airport.
Local transportation to and from the hotel to Keystone's offices will be provided.

Please contact Tracey Fye if you have any difficulty making reservations, or have any questions about accommodations.

Tracey Fye
Keystone Systems, Inc.
Phone: 1-919-782-1143 or 1-800-222-9711


Please use the below Training Registration Form to indicate that you would like to attend.

To reserve your space please register before September 30, 2019.

Diverse group of people meeting

Staff of Instructional Resource / Materials Centers using KLAS met on Thursday, October 10 at the American Printing House for the Blind's annual meeting in Louisville, Kentucky. Below is the PowerPoint presentation in both PPTX and PDF formats.

We also recorded the screen sharing and audio portion of the meeting.

We've uploaded all presentations for the 2019 KLAS Users' Conference submitted to date to a folder on Keystone's Google Drive and are working to link them into the conference app.

Also, we will be adding a link for each presentation below listed by day:

Monday Pre-Conference


General Sessions

Breakout Sessions


General Sessions

Breakout Sessions

Seminar Sessions


General Sessions

Breakout Sessions

Reference Documents

KLAS Users Directory
KLAS v7 System Recommendations
KLAS Windows Server Requirements
KLAS Linux Server Requirements


Note: These documents are subject to change prior to the conference and you must be logged-in to klasusers.com to access them.

2019 KLAS Users' Conference Overview Schedule


Here's the latest overview schedule document for the 2019 KLAS Users' Conference in MS Word and PDF formats now including all general and breakout sessions as well as pre-conference sessions!

2019 KLAS Users' Conference Agenda


The conference agenda includes all pre-conference sessions and all general and breakout conference sessions as well as session descriptions, presenters, and locations. It is available in MS Word and PDF format.


2019 Julie Klauber Award Recipient - Brenda Boyd

The Julie Klauber Award Committee and Keystone Systems are pleased to announce Brenda Boyd, Reader Advisor, South Carolina State Library Talking Book Services, is the recipient of the 2019 Julie Klauber Award. It was an incredibly difficult decision, but we were thrilled to have had three wonderful finalists from which to choose. We look forward to honoring Brenda on June 4 during the Opening General Session of the 2019 KLAS Users' Conference in West Palm Beach, FL.

This the nomination for Brenda submitted by Denise Lyons, Deputy Director of Statewide Development, South Carolina State Library:

Reason for Nomination

One of the most significant events that the State Library holds each year is the TBS Student Art Gallery and awards which is completely organized by Brenda Boyd. Children with different and special abilities, including a large number from the SC School for the Deaf & Blind, create pieces of art which are judged based on different age categories. All staff and people coming to the State Library are eligible to vote. The Director also selects a piece of art as a special recognition. It takes numerous months to plan such an event. There are the logistics of working with the art teachers well in advance of the contest and all the promotion needed to have the numerous selections. They need to be brought to the State Library for voting. After a month of voting, the winners are named in a press release and Brenda arranges the art on the first floor at the State Library, gallery style so that all may enjoy the art. All winners, families, and teachers are invited to the Awards Ceremony along with the TBS Advisory Board, patrons, and supporters. The awards are followed by a reception on the main floor. Staff help Brenda to implement a lovely and touching ceremony with the Agency Director as emcee and a guest speaker from the arts community. All participants receive some recognition. You can see albums of the last two awards here: https://www.flickr.com/photos/scsl/albums/72157679200574414 and https://www.flickr.com/photos/scsl/albums/72157692620252332. Staff attends the event and listens to guests talk about the importance of art for those with vision loss in particular and what inspires the young artists. Brenda coordinates the contest and the award ceremony each year and has done for several years. It is a program that has been copied by other State Library Talking Books Services. Brenda is a very strong advocate for the program and does tremendous work behind the scenes so that on the day of the event, everything looks lovely and runs smoothly. Art is celebrated and the artists and their supporters are recognized. The event is personal and heartwarming, and this spirit, the spirit of Julie Klauber, is in Brenda Boyd.

Effect on Library

Brenda’s ability to provide excellent service means that she takes as many calls a day as possible. The Readers Advisors take thousands of calls per month and there are only five RAs on staff. She provides regular and consistent information provided in a kind way to connect with the patron. We receive numerous recommendations from families who lose loved ones that used the service and from patrons themselves. Some comments from recent appreciation letters include “My grandmother is 93 years old and these books on tape are her LIFE,” wrote one patron while another expressed: “Thank you for sending me your Talking Books. They mean the world to me.” Finally, one gentleman in the southern part of the state wrote about his mother who passed, and he said “I want you to know how valuable this service is to those who cannot see.” Even one of our Library Board members recently wrote, “I can’t thank everyone for giving (name) her only pleasure these last several months. She lived with anticipation of the blue boxes in her mailbox. We are HUGE champions for this service.” Patrons sent donations to TBS based on appreciation for Brenda’s service, including one patron who stated they will set up a memorial in their will. This important service, running a special library within a library, is crucial to the culture of the State Library. We believe in serving the underserved and value inclusivity and accessibility in all we do. In the past few years, the TBS team has created a strong outreach program with accessible kits called the technology petting zoo, of which Brenda helps take into the field. They are working across departments to promote the service with the Communications Team and create an accessibility team with the Diversity and Inclusive Services consultant, part of the Library Development staff. These kind of cross-departmental programs are important for Agency staff to learn about the work of Talking Books and the patrons they serve. It is not only a mandate of ours but one we passionately embrace. For many staff, Brenda’s experience on the TBS team often makes her a great representative from TBS for committees and projects.

Job Responsibilities

Brenda is a Reader Advisor for the Talking Books Services department. Every day she provides assistance on the telephone to patrons to who call for a variety of services provided by the department. The TBS program is a lifeline for many elderly patrons who only have access to the talking book library (which includes digital and cassette recorders, large print, and braille collections) because it comes directly to their home. Others are restricted by health issues and cannot take advantage of traditional library service. Of the more than five thousand of TBS patrons, 226 are children. Being able to have a reliable system to access the information and connect to patrons preferences is an extremely important part of this very personal service. KLAS is most unique in this way and enables Brenda to be able to have reliable technology and a supportive community that assists the work serving our blind and physically handicapped community. Brenda is an active and knowledgeable user of the system, and participates in ongoing continuing education to increase her knowledge of the system and work of the Talking Books service.

Additional Comments

Brenda has been a wonderful asset to this agency, its work, and the work of Talking Books Services. Her dedication is unparalleled. She represents librarianship and its values in the best way, and stands as a model for others in the agency and across all libraries and service organizations. Thank you for your consideration.

Below are the menus for any meals provided during the 2019 KLAS Users' Conference. We have tried to accommodate specified food sensitivities / allergies. Please contact if you have any questions.

Tuesday South of the Border Fajita Bar Lunch

  • Southwestern Salad with
    • Black beans
    • Avocado
    • Corn
    • Tomatoes
    • Shredded cheese
  • Marinated grilled flank steak
  • Grilled chicken
  • Sauteed peppers and onions
  • Flour tortillas
  • Chips and Salsa
  • Mexican Rice
  • Beans
  • Churros

Tuesday Evening Welcome Reception Dinner

  • Paella Valenciana includes:
    • Squid
    • Chicken
    • Fish
    • Mussels
    • Shrimp
    • Scallops
    • Clams
    • Roasted Pepper
    • Peas
  • Paella Vegetariana includes:
    • Green olives
    • Mixed Vegetables
    • Roasted Pepper
  • Green Salad Station with
    • Spring Mix lettuce
    • Tomatoes
    • Cucumber
    • Cheese
    • Olives
    • Sliced Almonds
    • Pecans
  • Bread and Butter
  • Charcuterie Station includes:
    • 11 different kinds of cheese
    • 3 different types of meat
    • Tapas
    • Olives
    • Crackers
    • Fruits
    • Nuts
  • Tea, water, and lemonade
  • Beer and wine

Wednesday Florida Lifestyle Lunch

  • Fresh Garden Salad with
    • Mixed greens
    • Tomato
    • Cucumber
    • Carrots
  • Choice of Balsamic or Ranch Dressing
  • Blackened Fresh Grouper with a mango salsa
  • Freshly pressed Cuban sandwiches
  • Creamy cole slaw
  • Authentic black beans
  • Fluffy white rice
  • Key lime pie or Strawberry shortcake


Carmencita Mitchell, 2019 KLAS Users' Conference Keynote Speaker

Carmencita Mitchell, 2019 KLAS Users' Conference Keynote Speaker

Carmencita, originally from New York, has made Palm Beach County her home for the past 16 years. She holds a baccalaureate degree in Humanities from New York University, an MA in English from St. John’s University, and an M. Ed in Higher Education Leadership from Lynn University. She has taught English Composition, Literature, Business Writing, and Public Speaking at several universities. She was a former faculty member of the American University of Nigeria where she held rank as full-time faculty, Director of the Writing Center, and teacher at the university high school.

Among her many research interests include: alternative modalities and composition pedagogy, including metaphysics and metacognition, medical humanities, yoga, and somatic studies, the philosophical constructs of the 18th century French Salon, and cultural studies.

She volunteers at and is also a member of the Board of Directors of the Lighthouse for the Blind of the Palm Beaches. Carmencita was also appointed by the Palm Beach Board of County commissioners to the Palm Tran Service Board (PTSB)--and its two standing subcommittees--where she represents the disabled community at public meetings on issues of transportation. She has recently been elected Chair of that Board. Carmencita is also a member of the president’s advisory panel for the Hadley Institute for the Blind, where she offers advice on pedagogical improvements for the blind and visually impaired.Carmencita is presently an adjunct professor in the departments of communications, and developmental studies respectively at Palm Beach State College where she holds the distinction as the college’s first, visually impaired faculty member.

Finally, in addition to her academic pursuits and civic duties, Carmencita is also an approved Silver Sneakers Fitness and dance instructor and holds various certifications in yoga and group fitness as well as certifications in CPR, AED, and First Aid from the American Heart Association.
In her spare time, Carmencita enjoys yoga and reading Talking Books. She is devoted to the cause of helping the Blind and Visually Impaired community enjoy the “greatest quality of Life”.

Helene Kaufman Lundstrom, Welcome Reception Entertainment

KLAS UC 2019 Special GuestsHelene grew up in Bara, Sweden. Singing, dancing, and acting have been a big part of Helene’s life since childhood. She started singing in the church choir at age 11, the choir traveled around the country to perform. Around the same age, she joined a local acting group that worked on acting technique and improv when they had their classes. Helene got her first leading role in one of their musicals at the age of 14.

At age 14 Helene started taking voice lessons at the University of Music in Malmo where she studied for 3 years. She kept taking voice lessons, studying with 8 different teachers through her years of studying. Her real passion for dance started at age 11 when she started taking classes on a weekly basis, taking as many classes as time would allow :)

After finishing her performing arts-based high school Helene auditioned for the Ballet Academy in Gothenburg (Musical theater program) and she got in. Shortly after moving back home to Malmo she got the lead role as the Narrator in “Joseph and the amazing technicolor dreamboat”, she played the role for 2 years to sold-out houses.

Helene got her big break as a singer/actress in 1995 when she was hired to do the voice over for Walt Disney’s movie, Pocahontas, in her native language, Swedish. In 1998 Helene was hired for Pocahontas II as well. Helene has also appeared in several episodes of TV's Disney’s Little Mermaid.

Helene’s passion for all 3 art forms, singing, dancing, and acting brought a clear path to musical theatre.
Helene’s favorite voice teacher, Jack Abraham, was the one, alongside with acting coach David Brunetti, the ones that started Helene’s journey to the US and the way into the USA was through AMDA in NYC.

In 2003 Helene met her husband while singing at the Flagler Museum in Palm Beach, FL and the following year made the move from NYC to Palm Beach.

After moving to FL Helene was working in musicals mainly but then moved into more of the band scene and corporate events, some of the places Helene has been seen at is The Breakers, Brazilian Court, The Colony, The Ritz, Hard Rock Casino, Isle Casino, The Addison, Club 21 in NYC and many more places.In 2007 Helene had the opportunity to open for Andrea Bocelli at a private birthday party in Fort Lauderdale.

Though classically trained, she is truly authentic and comfortable in any genre, pop, jazz, R&B, Broadway and classical. She has been able to be apart of musicals, corporate bands, voice over’s and being a studio session singer. In 2012 Helene was accepted into the Palm Beach Opera Chorus, she spent 5 years with the opera and did 8 operas at the beautiful Kravis center in West Palm Beach.

Early in her career, the following has been written in the Swedish press about Helene during her run in “Joseph” as the Narrator. “The Narrator, Helene Lundstrom, is blessed with a tremendously beautiful voice. The text is delivered in such a crystal clear fashion that not a single syllable is lost. She commands the stage with a natural, friendly presence.” “The Narrator, Helene Lundstrom, gives a flawless performance with regard to both acting and singing”

Helene got the Jullan Kindahl Grant in 1995. “Helene Lundstrom, the narrator in “Joseph” received SEK 5000, the reason for choosing her is as follows: An amateur who became a professional through her humble presence and strong charisma”

Praised by Disney; “Disney translator, Monica Forsberg was looking for new talent for the new Walt Disney movie Pocahontas. Helene was the perfect match. Disney in the U.S heaps praise on the young Swede, and say that she is the best foreign Pocahontas they have heard.”


Keystone Systems and the 2019 Julie Klauber Award Committee are pleased to announce the three finalists for this year's Julie Klauber Award:

  • Brenda Boyd, South Carolina State Library Talking Books Services
  • Ruth Hemphill, Tennesee Library for Accessible Books & Media
  • Maggie Witte, Kansas Talking Book Services

Congratulations to of each of you! You are each a valuable asset to your library and your community. Also, thank you to everyone who took the time to submit a nomination.

The recipient of the 2019 Julie Klauber Award will be announced in the near future.

Why I attend the KLAS Users' Conference

Why do you attend the annual KLAS Users' Conference? Here is what some our of conference attendees had to say:

  • "I attend because it's my one opportunity to share face-to-face my issues and triumphs with others in a way that email and online just can't." - Craig, NC
  • "I attend the KLAS Users' Conference to network with other Talking Books Libraries, which provides me with new ideas to serve the visually impaired." - Sarah, FL
  • "Through collaboration with colleagues and Keystone staff, I learn new, better, and more efficient ways to utilize KLAS that I can bring back to my co-workers." - Teresa, CO
  • "Learn about new features in KLAS. Network with other users and discover functions you have not tried before." - Edith, CA
  • "I go to talk to the other attendees and see what's going on at their libraries." - Erin, OK
  • "I like to attend the conference because I like to hear about the different ways other libraries handle their workflow. Always come back with some good ideas to shake things up." - Sharon, IL
  • "As the only staff librarian in Oregon, I often feel like I work in isolation. The work LBPH libraries do doesn’t translate very well to other library work and relating to my in-state colleagues leaves me unfulfilled. The KLAS Users’ Conference is a great way for me to recharge my batteries and other professionals who can relate to the joys and challenges of LBPH work." - Elke, OR
  • "Attending the KLAS Users' Conferences provides me the opportunity to encounter awesome ideas and tips...tangible ideas I can take home to improve my library's services...from Keystone staff and personnel from other libraries for the blind." - Andrew, OK
  • "The KUC is a chance to get together. We gather to discuss issues technical, and mundane. We laugh, we confer, and we hear from the staff at Keystone. Moreover we are exposed to new places (new to some), new ideas, and new ways to do things." - James, MA
  • "The KLAS Users group gives us an opportunity to learn more about our ILS. We can do a better job for our library patrons if we can make the best use of the catalog." - Pat, GA

We hope you join us for June 3-6 for the 2019 KLAS Users' Conference hosted by the Palm Beach County Library Talking Book Service in West Palm Beach, FL!


Birds of a Feather Moderator Guidelines
  1. Be quiet. Your job is to help the conversation happen.
  2. Be firm. Let them know you are the leader and hope to make this worthwhile.
  3. Be prepared. Know the subject. It is hard to steer a discussion that you don't understand. Have ready possible questions, or whatever conversation starters you think will work.
  4. Be able to multitask. This is a biggie. You will need to listen to the current discussion, while watching the time, how long the current discussion has gone on, and how to move on.
  5. Be deferential. You're not the star. The audience is. You're just there to keep things moving along.
  6. Keep on track. While you're not the star, you need to be the audience's advocate on time, answers, and issues. Cut off chatterers. Cut off discussion if it is going on too long or off track. Indicate that maybe this topic is something to bring up at the end of the session or in another venue.
  7. Be timely. This is so important. Get the session started on time, keep it moving, and get it done on time. Let people see you confidently keep the discussion moving.
  8. Be fun. If you don't have fun, your panel won't have fun, and your audience won't have fun. The world does not need more unfun conference panels.


  • Have two moderators. Depending on the group’s size split the group for a period of time and then meet together as whole for a group wide discussion.
  • Have something to give to those willing to participate. It doesn’t have to be much or expensive, e.g. penny candy, pencils, bookmarks, etc. Reward those who are willing to talk.

Adapted from: 10 Rules for Being a Great Panel Moderator (Accessed: December 4, 2008)

Below are the presentations and handouts our presenters and moderators have sent us to date from the 2018 KLAS Users' Conference. Please feel free to download, print, and / or electronically access these presentations and handouts at your convenience.

FINAL UPDATE 4/30: 2018 KLAS Users' Conference Agenda & Daily Schedule

The 2018 KLAS Users' Conference finalized Agenda and Daily Schedule documents are now available for your planning convenience in MS Word and .pdf formats. Register online now for the 2018 KLAS Users' Conference and join us in Boise, ID May 8-10.

Also, don't forget to register for your choice of breakout sessions including birds-of-a-feather, seminar, workshop, and hands-on opportunities.

Note: You must be logged into klasusers.com to access these documents.

Finalized Conference Agenda Published: 4/30/18

Finalized Conference Daily Schedule Published: 4/24/18

The Julie Klauber Award Committee and Keystone Systems are excited to announce Nancy Reese, Idaho Commission for Libraries, Talking Books Service, as our 2018 Julie Klauber Award Honoree. Congratulations Nancy! Your dedicated service to your patrons, staff, and community are an example of leadership and make you an incredible asset to your library. We look forward to honoring you and your work at the 2018 KLAS Users' Conference in Boise! On Tuesday, May 8, Nancy will be presented with the award during the Opening General Session of the conference. An official press release will be published prior to the conference on www.klas.com.

Sue Walker, Library Consultant, Idaho Commission for Libraries, Talking Books Service, nominated Nancy. This is the nomination Sue submitted:

Reason for Nomination

Nancy has been the KLAS administrator for almost ten years. During that time she has helped to implement several new KLAS services such as DOD and the PIMMS transition. Most recently, she was instrumental in implementing the most recent iteration of Patron Centric Cartridge (PCC) that allows staff to assign multiple titles to users' cartridges remotely. Nancy worked intensively with Keystone staff to troubleshoot the software and with staff to train them to successfully use it. As a result, Idaho is one of the few libraries who are using this version of PCC. During the summer of 2017, three of Idaho's four Reader's Advisors retired. Nancy provided training to the new staff as well as ongoing support to maintain quality customer service during the transition period. She routinely provides reader's advisory as a backup to staff. Nancy has been an active member of the KLAS conference planning committee and readily shares her knowledge at annual conferences and individually as requested. Recognizing the importance of having the conference available regionally Nancy advocated to host the conference in Boise for several years and is working on the logistics committee to make the 2018 conference a success.

Effect on Library

Quality customer service is one of the Idaho Talking Book Service’s highest priorities. As a result, remaining on the cutting edge of technology that will improve user access to resources is very important. Nancy’s willingness to learn the capabilities of new technology and work to successfully implement it ensures Idaho residents’ access to resources will increase. In addition, helping Keystone successfully pilot new technology in one library makes it easier to implement in other libraries.

Job Responsibilities

As the KLAS administrator, Nancy works daily with KLAS to troubleshoot any issues, train staff, maintain quality customer service, and access to resources.


Welcome Reception Location & Speaker

We welcome all 2018 KLAS Users' Conference attendees to join us for the Welcome Reception hosted by Keystone Systems on Tuesday, May 8 from 5:30-8:30 PM at the Boise Depot. A buffet dinner will be provided followed by a special program.

Boise Depot, Reception Location

The Welcome Reception will be held at the Boise Depot a short .4 mile walk from our conference hotels. Dinner and our program will occur in the Depot's Great Hall. The Bell Tower will be accessible from 5:30-8:30 for those who may wish to ride the elevator up for an exceptional view of downtown Boise and the surrounding mountains.

From the City of Boise Parks & Recreation Department:Welcome Reception Location & Speaker

The Boise Depot is a beautiful historic Spanish-style structure operated by the Boise Parks and Recreation Department as a public ceremonial or meeting space and historic site. Designed by New York architects, the building opened in 1925 to elaborate fanfare in the capital city.

With a splendid panoramic view of the Boise Front, the building grounds include Platt Gardens, a lovely park with pathways, a gazebo and a koi pond.

Great Hall

Depot amenities include The Great Hall, a soaring 77 ft by 46 ft totalling 3,542-square-foot multi-story atrium that once served as the building's waiting room. Ten original benches line the walls of the Great Hall.

The original 1925 Barkalow Brothers Newsstand is featured on the west wall. The newsstand has been slightly restored but remains in its' original form. The Great Halls' ceiling is lined with Spanish trusses, each imprinted with antique locomotives.

Buffet Dinner Menu

Catering provided by Big Sky Catering

  • Carved Brisket
  • Breast of BBQ Chicken
  • Big Sky's Awesome Baked Beans
  • Build Your Own Baked Potatoes with Butter, Sour Cream, Cheese, Bacon and Chives
  • Green Beans with Sea Salt & Butter
  • Field Greens with Dressing Assortment
  • Rolls and Butter
  • Strawberry Shortcake
  • Pink Lemonade and Water
  • Vegetarian / Vegan Dinners will be provided as needed

Gary Eller, Reception Musician / Speaker

Welcome Reception Location & SpeakerGary Eller has played American roots music since childhood. He was born and raised in West Virginia but has lived most of his life in the American West. After a thirty year career in nuclear science and engineering at Los Alamos National Laboratory in New Mexico, he retired to Pickles Butte near Nampa, Idaho in 2004.

Eller is the director of the Idaho Songs Project, whose primary mission is to find, document, interpret and preserve songs written before the radio era (before 1923) about early Idaho's people, places, and events. To date, he has documented over two hundred forgotten early Idaho songs. These songs form the basis for a dozen topically arranged interpretive booklets with audio CDs, including Ballads of the Owyhee Country, that he has published since 2006. As a member of the Idaho Humanities Council Speakers Bureau, he performs programs of songs based on the culture of early Idaho over all of Idaho.

Eller also is a board member of the National Old Time Fiddler's Contest and a member of three bands: Chicken Dinner Road, The Storytellers and Boise River

Keystone Systems and the 2018 Julie Klauber Award Committee are pleased to announce the two finalists for this year's Julie Klauber Award:

  • Janie Stanley, North Carolina Library for the Blind and Physically Handicapped
  • Nancy Reese, Idaho Commission for Libraries, Talking Book Service

Congratulations to of each of you! You are a valuable asset to your library and your community. Also, thank you to everyone who took the time to submit a nomination.

The recipient of the 2018 Julie Klauber Award will be announced in the near future.

To register for breakout sessions:

  1. If you have not already, register for the 2018 KLAS Users' Conference.
  2. Review the scheduling and descriptions of breakout sessions in this article and / or in the 2018 KLAS Users' Conference Agenda & Daily Schedule and decide which ones you wish to attend.
  3. Complete and submit the 2018 KLAS Users' Conference Breakout Sessions Registration form.

Breakout Sessions Scheduling:

Birds of a Feather (BoaF), Workshop, and Hands-on Training sessions run concurrently.

Birds-of-a-Feather (BoaF) sessions give participants the opportunity to exchange ideas in a group discussion setting. Topics range from making the most of KLAS features to exploring broader service-related ideas. These sessions are not formal presentations with slides or software demonstrations. Instead, the format is casual and open. Moderators launch the discussion and keep the conversation on topic. Participants are asked to come prepared to share and learn.

Workshop sessions are presented by a Keystone and / or User presenter. Attendees are encouraged to ask questions throughout the session and may have limited opportunities to try the function or task on their own. These in-depth presentations of particular KLAS features and functions will demonstrate the cause and effect of employing different tools through the use of slides, live examples, and customer experiences.

To participate in BoaF and Workshop sessions registration is not required, but is recommended. Please indicate which sessions you are interested in attending to help us with space planning.

Hands-On Training sessions allow participants to use a workstation to explore a specific function, task, or feature in KLAS. After a brief introduction to the topic, participants will proceed through guided practice worksheets. Keystone trainers will be available to answer questions and provide feedback. Registration is required. Space in hands-on training is limited to 10 participants per session.

When you register for breakout sessions, please prioritize the Hands-on Training sessions you want to attend. We make every effort to place you in one or two of your top choices. If all 10 slots are filled, waiting list order is determined by your registration request date. Session confirmations will be sent out after Friday, April 6. If you are not placed in a hands-on training class, you may choose to attend the BoaF or Workshop session scheduled for the same time. For space planning purposes, we ask you to indicate your preferences for these sessions as well.

        Birds of a Feather (BoaF)      Hands-on Training     Workshop 
Tuesday 10:50 AM-Noon  KLAS Administrators  KLAS 102 Troubleshooting PCC
Tuesday 3:50-5:00 PM Equipment Analyzing Your Circ Stats  New Features in KLAS
Wednesday 10:50 AM-Noon 

Instructional Resource / Materials Centers



Wrangling Your NLS Data    Using KLAS with Social Media
Wednesday 3:50-5:00 PM  Readers Advisors  Using the KLAS Batch Manager to Run Reports  Training Your Staff from the Ground Up 
Thursday 10:50 AM-Noon Outreach  Un-Packing Your WebOPAC   While You Were Sleeping: The Nuts & Bolts of Nightly 

Birds of a Feather, Hands-on Training, and Workshop Session Descriptions:

Tuesday 10:50 AM-Noon

  • KLAS Administrators BoaF
  • KLAS 102 Hands-on Training - A "second semester class" for newer KLAS users. You've gotten your feet wet and learned the basics. Ready for the next step? Find out what common profile settings really mean, learn some tricks for doing common tasks faster, and get up to speed in time for the more advanced break-out sessions.
  • Troubleshooting PCC Workshop - Has your library hit a roadblock in Patron Centric Cartridge implementation? Are you considering making the transition but need more information? Join us to delve more deeply into the work being done behind the scenes.

Tuesday 3:50-5:00 PM

  • Equipment BoaF
  • Analyzing Your Circ Stats Hands-on Training - Tracked vs Consumable? Why does it matter what range of KLAS IDs to use? Keystone staff will help explain the terms, conditions, and the ins and outs of circulation.
  • New Features in KLAS Workshop - Want to learn more about one of the features Nancy quickly highlighted in the general session earlier? Come to this workshop to learn more details, see demonstrations and ask questions about the new features in KLAS since our last conference.

Wednesday 10:50 AM-Noon

  • Instructional Resource / Materials Centers BoaF
  • Circulation BoaF
  • Wrangling Your NLS Data Hands-on Training - Tame your NLS data problems in this hands-on workshop. Round up missing MARC records to resolve BARD Load errors, and wrestle NLS subjects into local subject codes. Search PIMMS to find the source of those maverick patron transfers, and import herds of Has Hads(no re-keying required). Even if this isn’t your first rodeo, Nancy can show you how to save time and whip your database into shape.
  • Using KLAS with Social Media Workshop - The how to’s and the why’s of social media. What makes for good social media posts? Come hear one library’s experience using certain channels to build on its presence and create a regular feature for outreach and library news. Those who attend are welcome to share their own experiences.

Wednesday 3:50-5:00 PM

  • Readers Advisors BoaF
  • Using the KLAS Batch Manager to Run Reports Hands-on Training Discover how easy it is to use KLAS’ Batch Manager to run reports when you need them and share them with others.
  • Training Your Staff from the Ground Up Workshop - How do you help someone learn to work in an LBPH? Is it any easier with a seasoned pro vs. a recent MLS graduate? What training resources are available to teach staff about their position and the technology they will be using such as KLAS? Come and hear how one library does it, and share your thoughts and ideas.

Thursday 10:50 AM-Noon

  • Outreach BoaF
  • Un-Packing Your WebOPAC Hands-on Training - Perhaps your library is considering an upgrade to KLAS WebOPAC v4. Maybe you have made the switch, but you’re ready to spice it up with features like up-to-date news and staff picks. This session will guide you through the setup and configuration of your online catalog.
  • While You Were Sleeping: The Nuts & Bolts of Nightly Workshop - Would you like to demystify the nightly processes that aid in book selection? In this workshop, you will learn how to customize your settings and make periodic adjustments to better serve your patrons and increase circulation.

Wednesday Afternoon Seminar Scheduling:

Seminar sessions are presented by a Keystone and / or User presenter in a small group setting. Attendees are encouraged to ask questions throughout the session but only the instructor has workstation access. These in-depth presentations of particular KLAS functions or topics make use of slides, live examples, and customer experiences to explore the defined topic.

To participate in these sessions registration is not required, but is recommended. Please indicate which sessions you are interested in attending to help us with space planning.

        Seminar 1       Seminar 2         Seminar 3
1:30-2:25 PM Fundraising or "Show Me the Money!" Creative Community Collaborations in Outreach & Social Media Queue Up! Maximizing Your RS Queue
2:35-3:30 PM KLAS PCC in Idaho Serving Underserved Populations KLAS KLEAN - Maintaining a Healthy Database

Seminar Descriptions:

Wednesday 1:30-2:25 PM

  • Fundraising or "Show Me the Money!"- Join us for a panel discussion where we will explore essential tools necessary to break down the challenges you face finding funding for your library and creative budgeting tactics to survive on limited means.
  • Creative Community Collaborations in Outreach & Social Media - Partnering with community organizations, libraries, and agencies to cross-market and expand your services can be fun, cost-effective, and beneficial. Learn about real examples of collaborative social media campaigns and outreach events. Share your experiences and brainstorm other ways to network and build partnerships in support of your library, your patrons, and your community.
  • Queue Up! Maximizing Your RS Queue - The Reader Services Queue can be a valuable tool to find patrons who need service. For instance, automated messages can be sent when nightly processes did not find enough books to send. While this is a helpful feature, you don’t even have to wait for KLAS to put the words in your mouth! Find out how to use the RS Queue to both capture those who slipped through the cracks and to personalize service for patrons in a multitude of ways.

Wednesday 2:35-3:30 PM

  • KLAS PCC in Idaho - Experience the thrill of victory as the story of Idaho's PCC implementation is described and lessons learned are shared.
  • Serving Underserved Populations - Discuss best practices as it relates to reaching out to the underserved populations such as rural, young adult, children, and foreign language patrons within the Talking Books community.
  • KLAS KLEAN - Maintaining a Healthy Database - Could your database use some clean-up? Learn the best way to efficiently keep it accurate and accessible. How to purge old records, spot errors and other problems that could cause issues. A guideline for when to do things based on experience.
2018 KLAS Users' Conference Keynote Speaker

Ramona Walhof, Author and Advocate

Ramona Walhof’s life journey has been a full and varied one.

She grew up in Iowa during the 1950's when there was no regional library for the blind. In 1960 the regional library opened at the Iowa Commission for the Blind and quickly became the largest in the nation. She majored in Russian and minored in French at Georgetown University and later received a certificate in education from Boise State University.

Ramona worked in rehab from 1972-1984 and then went into business from 1984 through 2007. Employment included teaching Braille, sewing, and managing food service operations, including a bakery.

Civic activities include president of National Federation of the Blind Idaho for over a decade, beginning Idaho’s BELL (Braille Enrichment for Literacy and Learning) program, serving on the United Way of Boise Board, and travelling to many states speaking about challenges for the blind and advocating for blind services, especially the National Library Service. A true advocate for Braille, Ramona has written articles and books, including editing The Power of Love, How Kenneth Jernigan Changed the World for the Blind, a compilation of articles by those who knew and worked with Kenneth Jernigan.

Ramona is trying to slow down in order to spend more time with her children and four grandchildren and of course, reading.